Refund policy

At KNR Collectables, we take care when preparing and packaging every order. We understand that condition is especially important when purchasing trading cards and collectible products.

Nothing in this policy affects your statutory consumer rights.

1. Returns & Cancellations

For online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.

To request a cancellation or return, please contact us at:

Enquiries@KNRCollectables.com

Returned items should be in the condition in which they were received, allowing only for reasonable inspection of the goods.

2. Sealed Products

Many of our products are sold as factory-sealed collectibles, and their sealed condition can have a significant impact on their value.

We therefore recommend carefully inspecting sealed products before opening them.

If a sealed product is opened, its value may be significantly reduced. Where permitted by law, we may take any actual reduction in value caused by handling beyond what is reasonably necessary to inspect the product into account when processing a refund.

This may include:

broken or removed factory seals;
opened packaging;
significant damage to boxes or packaging; or
missing components or accessories.

We will assess any reduction fairly and proportionately based on the condition of the returned item.

3. Damaged or Incorrect Items

If your order arrives damaged, faulty, incorrect, or materially different from its description, please contact us as soon as possible.

Please provide your order number and photographs of the product and packaging where appropriate.

We will investigate the issue and provide the appropriate remedy in accordance with your statutory rights.

4. Refunds

Where you are entitled to a refund, it will normally be issued to the original payment method.

Where applicable, refunds will be processed in accordance with your statutory rights.

If an item has lost value because it has been handled beyond what is reasonably necessary to inspect it, we may make a reasonable deduction where permitted by law.

5. Return Costs

If you are returning an item because you have simply changed your mind, you may be responsible for the cost of returning it, where permitted by law.

If an item is faulty, damaged before delivery, incorrect, or otherwise does not meet your statutory rights, we will deal with the return in accordance with those rights.